REQUEST APPEAL POLICY
BY USING OUR WEBSITE YOU ACCEPT THIS POLICY
Introduction
This Appeal Policy forms an integral and substantial part of the contract entered into between the user and the
platform. In order to submit a valid appeal against a content moderation decision or an account block, it is
necessary to strictly follow the procedures set out below. Feendeet will manage and examine appeals in
accordance with this Policy.
Contact Information: The Feendeet portal is owned and operated by Mattia Buti on behalf of the
company Feendeet s.r.o., with its registered office in the Slovak Republic and Community VAT no.
SK2122521797. For any questions or clarification requests regarding this Policy, please write to:
contact@Feendeet.com.
Interpretation
Unless otherwise and specifically defined within this Policy, all capitalized terms have the exact same meaning
attributed to them within the general Terms of Service of the platform.
Definition of “Decision”
By “Decision” is meant any measure or restrictive action undertaken autonomously by Feendeet aimed at:
•
•
•
•
•
•
Temporarily or permanently suspending or deactivating a user account.
Temporarily or permanently suspending or deactivating the visibility of Content shared from or to an
account.
Issuing a formal and final warning (strike) for an established violation on an account.
Partially limiting the operational functionality of the account (for example, inhibiting the possibility of live
streaming).
Requesting the forced removal of photos, videos, objects, comments, or content even if they are closely
similar or recognizable by and on behalf of a Fan, a User, or a Creator.
Suspending, terminating, or limiting the capacity to monetize Content, including blocking subscription
renewals or limiting the acceptance of certain payment networks.
Use of the Policy
This appeal procedure can be activated in two distinct ways:
•
By registered users on Feendeet who wish the moderation team to review or cancel a restrictive Decision
suffered.
Feendeet s.r.o. – Request Appeal Policy (EN) Page 1 of 3
•
By non-registered individuals residing in the EU/EEA area who have previously submitted complaints for
alleged illegal or non-consensual content and who declare themselves in disagreement with the first
appeal response provided by the website.
Appeal Procedure
The sole and exclusive channel allowed to formally oppose a moderation Decision is to fill out in its entirety
and electronically submit the appropriate deactivation appeal form.
Mandatory Information
Only appeal forms that are received filled out in every mandatory field will be examined and managed. The
form must necessarily include:
•
The precise URL or unique username of the account subject to the measure.
•
The exact URL of the removed or contested multimedia Content.
•
The detailed and documented reasons why it is believed that one’s profile or Content is perfectly compliant
with the Terms of Service and the Acceptable Use Policy of Feendeet.
•
For non-registered users in the EU/EEA area, the detailed reasons why content whose permanence online
was authorized by the site is considered illegal or non-consensual.
Timeframe for Submitting Appeals
Under penalty of inadmissibility, all appeals must be submitted strictly within six months from the date of
communication of the Decision intended to be contested.
Review Procedure and Outcome
Upon receipt of a regularly completed appeal form, the internal team will proceed as follows:
1.
Examine the history and relevant information of the affected Feendeet account.
2.
Review all information, evidence, and supporting documents provided by the appellant.
3.
May request, where necessary, further information or supplementary documents from the appellant or
interested third parties to assist the decision.
Based on the elements collected, the team may accept the appeal, partially accept it, or reject it, notifying the
final decision to the user:
•
In case of acceptance: Feendeet will cancel the restrictive decision and restore the account or content,
eliminating the effects of the measure.
•
In case of partial acceptance: The user will be informed of which sanctions have been revoked and
which instead remain in force.
•
In case of rejection: The original Decision will remain unchanged and final.
Feendeet s.r.o. – Request Appeal Policy (EN) Page 2 of 3
Disclaimer
Feendeet and its management are in no way liable to the user for any temporary or prolonged interruptions of access to the account, including any loss of economic earnings, sponsorships, or subscribers recorded during the suspension period, even if the appeal is subsequently accepted in whole or in part.
Appeal Team
Our dedicated Appeal Team will examine each properly submitted instance based solely on the objective information provided, acting in a strictly non-discriminatory, diligent, and non-arbitrary manner.
Situations Where It Is Not Possible to Submit an Appeal
This procedure and appeal policy cannot be applied to technical Decisions that are by their nature irreversible (for example, the measure of immediate interruption of a live stream in progress due to serious live violations).
Additional Procedures for Users in the EU/EEA and Alignment with the
Reference Regulations of the Slovak Republic
In accordance with European regulations and the legal system of the Slovak Republic, a user residing in theEU/EEA also has the right to:
•File a formal complaint with a public regulatory authority (in the Slovak Republic, the Digital Services
Coordinator under the Digital Services Act is the Council for Media Services – Rada pre mediálne
služby).
•Seek an independent remedy through a certified third-party body for out-of-court dispute settlement.
•Bring proceedings before the competent civil courts of their country of residence.
In certain circumstances and matters, the resolution procedures provided for by the Digital Services Act
(“DSA”) of the European Union apply. Each EU Member State is responsible for certifying appropriate
independent bodies for the management of eligible disputes. The possibility of seeking ordinary judicial
remedy before the competent courts remains unaffected.
In case of reports of content deemed illegal or contrary to the Terms, Feendeet will examine the case
determining the existence of the violation. If it is concluded that there was no violation and it is decided not to remove the material, the reporting user may refer the matter to an out-of-court dispute settlement body; in this case, the COMPANY will address and engage with the body in perfect good faith and as required by law, while not being bound by the non-jurisdictional decisions of such third-party entities.
Designated Representative for the EU: The designated representative for the European Union can be
contacted for any legal communication or official notice at the following e-mail address:
contact@feendeet.com .